7days replacement policy—

Validity             --         7 days from delivery or installation ( applicable)*

Covers               --          Damaged, Defective, Item not as described

Type Accepted--          Replacement

For products requiring installation, Returns valid only when installed by Billcool.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website site within 7 days of receiving the product.

. Only one (1) replacement will be provided in the unlikely event that the product is defective. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

Successful pick-up of the product is subject to the following conditions being met:

1. Correct and complete product (with the original brand/product Id/undetached MRP tag/product's original packaging/freebies and accessories).
2. The product should be in unused, undamaged and original condition without any scratches or dents.
3. For refurbished product the replacement is not accepted I case of the seal broken products. (sticker which is fix over screws)

4. Before returning a Mobile/Laptop/Tablet, the device should be formatted and screen lock should be disabled. iCloud account should be unlocked for Apple devices.

The sending back process of the product is done by customer itself (with their nearest courier service )